Refund policy

Returns and Refunds Policy

Effective Date: 01/08/25

Introduction At [Your Company Name], we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy outlines the terms and procedures for returning items and requesting refunds.

 

 

1. Eligibility for Returns You may return items within 30 days of receiving your order if they meet the following conditions:

  • The item is unused, unopened, and in its original packaging.

  • The item was not purchased on clearance or as a final sale.

  • You have proof of purchase (e.g., order confirmation email or receipt).

 

 

2. Non-Returnable Items The following items are not eligible for return:

  • Perishable goods (e.g., opened bags of dog food).

  • Gift cards.

  • Personalized or custom-made products.

  • Items marked as final sale.

 

 

3. How to Initiate a Return To initiate a return, please follow these steps:

  1. Contact our Customer Service team at hello@luvtails.dog request a Return Authorization (RA) number.

  2. Provide your order number and details about the item(s) you wish to return.

  3. Pack the item securely in its original packaging, including all accessories and documentation.

  4. Ship the item to the address provided by our Customer Service team. You are responsible for the shipping costs unless the return is due to our error (e.g., wrong or defective item).

 

 

4. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 10 business days.

Refunds for Shipping Costs:

  • Shipping costs are non-refundable unless the return is due to our error.

 

 

5. Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at hello@luvtails.com.

 

 

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide photos of the damage or defect along with your order number. We will work with you to resolve the issue promptly.

 

 

7. Contact Us If you have any questions about this Returns and Refunds Policy or need assistance, please contact us:

Luv Tails
63 Reservoir Park Dr
Rockland, MA 02370
United States
hello@luvtails.dog